Application For Service - Residential
Service Order processing timeframes:
Online requests are not processed on the following holidays: New Year's Day, Martin Luther King Day, Presidents' Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve. Other holidays or times are subject to non processing and will be posted 1 week in advance on our website.
If you are new or returning to Cleveland Utilities and would like to start services or if you are a current Cleveland Utilities customer and would like to start services at an additional address, complete and submit this form to start service(s) at your new residence.
|If you submit a request to Start Service
||Your request will be processed
|before 3:00 p.m. ET, Monday - Friday
||The same day
|after 3:00 p.m. ET, Sunday - Thursday
||The next day
|after 3:00 p.m. ET, Friday - Sunday
||The following Monday
A deposit at each individual service address may be required based on a customer's credit worthiness. If a deposit is required, our Applications Department will contact you based on the information provided below. In addition, a connection fee of $27.50 will appear on your first service billing statement. Please click this link if you would like to view our Deposit Policy and amounts.**
**Adobe Acrobat Reader required (click here to download)
Application for Service Terms & Conditions
Customer hereby makes application for utility service(s) from Cleveland Utilities (CU). Customer agrees to comply with CU’s rates, regulations, policies and procedures that exist at the time service(s) is initiated. Customer’s acceptance of service(s) from CU is further subject to any future amendments or modifications to CU’s rates, rules, regulations, policies and procedures. Customer agrees that this Agreement shall apply to Customer’s original address and to all of Customer’s future addresses. Custom grants CU’s agent right of access to Customer’s premises at all reasonable times and for all necessary purposes.
Customer will be billed a new account fee for each new location. A security deposit or an irrevocable letter of credit will be charged for commercial accounts.
Customer shall be responsible for services from connection date until CU is properly notified of cancellation of service(s). Customer agrees to pay for service(s) as measured by CU’s metering devices and in accordance with CU’s applicable rate schedule. All bills are due and payable according to the terms of Customer’s bill. Customer’s failure to receive a bill does not release Customer from Customer’s payment obligation. If Customer’s payment is delinquent, or if Customer fails to perform Customer’s obligations under this Agreement or in Customer’s bill, Customer agrees to pay all of CU’s collection expenses, including attorney fees, and court cost.
Customer’s failure to abide by CU’s rates, regulations, policies and procedures may cause Customer’s utility service(s) to be terminated. CU reserves the right to secure additional deposits if Customer fails to pay for service(s) according to Customer’s bill. Customer’s service(s) is disconnected because of non-payment of a past-due bill; the past-due balance must be paid in full before service(s) can be restored. CU cannot guarantee same-day reconnection service. If Customer’s service(s) is disconnected, a disconnect fee will be added to the Customer’s bill. An additional reconnection fee will be charged if a Customer’s service(s) is reconnected after regular business hours.
* Required Fields (if required fields are not completed we will not be able to process your request).