Application For Service - Residential

Requirements of Application for Service

  1. Service address for requested utility services
  2. Social Security Number or Equivalent Federal Tax ID Number
  3. Proof of Identity (as represented by the forms of ID listed below)
Applicants are required to present two of the following forms of identification, meeting both requirements below:
  1. One form of ID must be a U.S. Government issued (or political subdivision thereof)
  2. One form of ID must be a discernible picture identification

Forms of Identification

Utility Service Deposit Requirements

A deposit or suitable guarantee approximately equal to twice the average monthly bill of the rate class may be required before any utility service is supplied. Customers, who have elected to participate in a credit verification program, and receive a positive evaluation, may be eligible to receive a deposit waiver decision. A security deposit or an irrevocable letter of credit will be charged for all commercial/industrial accounts. Please see www.clevelandutilities.com for a copy of our rules & regulations concerning security deposits of said accounts. Please click this link if you would like to view our Residential Deposit Policy and amounts.

Applications for Service Processing Timeframes:

If you submit a request to Start Service Your request will be processed
before 3:00 p.m. ET, Monday - Friday The same day
after 3:00 p.m. ET, Sunday - Thursday The next day
after 3:00 p.m. ET, Friday - Sunday The following Monday

 

 

 

Requests are not processed on the following holidays: New Year's Day, Martin Luther King Day, Presidents' Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve. Other holidays or times are subject to non-processing and will be posted 1 week in advance on our website.

Application for Service Terms & Conditions

Customer will pay a connection fee when application for service or a transfer of service is requested. A new account fee will be charged if all services can be connected with one service call. Customer will be billed said connection fee for each new location, said fee will be $27.50 per account.

Customer hereby makes application for utility service(s) from Cleveland Utilities (CU). Customer agrees to comply with CU’s rates, regulations, policies and procedures that exist at the time service(s) is initiated. Customer’s acceptance of service(s) from CU is further subject to any future amendments or modifications to CU’s rates, rules, regulations, policies and procedures. Customer agrees that this Agreement shall apply to Customer’s original address and to all of Customer’s future addresses. Custom grants CU’s agent right of access to Customer’s premises at all reasonable times and for all necessary purposes.

Customer shall be responsible for services from connection date until CU is properly notified of cancellation of service(s). Customer agrees to pay for service(s) as measured by CU’s metering devices and in accordance with CU’s applicable rate schedule. All bills are due and payable according to the terms of Customer’s bill. Customer’s failure to receive a bill does not release Customer from Customer’s payment obligation. If Customer’s payment is delinquent, or if Customer fails to perform Customer’s obligations under this Agreement or in Customer’s bill, Customer agrees to pay all of CU’s collection expenses, including attorney fees, and court cost.

Customer’s failure to abide by CU’s rates, regulations, policies and procedures may cause Customer’s utility service(s) to be terminated. CU reserves the right to secure additional deposits if Customer fails to pay for service(s) according to Customer’s bill. Customer’s service(s) is disconnected because of non-payment of a past-due bill; the past-due balance must be paid in full before service(s) can be restored. CU cannot guarantee same-day reconnection service. If Customer’s service(s) is disconnected, a disconnect fee will be added to the Customer’s bill. An additional reconnection fee will be charged if a Customer’s service(s) is reconnected after regular business hours.

* Required Fields (if required fields are not completed we will not be able to process your request).